Shipping & Handling

*DUE TO COVID-19 RESTRICTIONS AND LIMITED FLIGHTS, PLEASE EXPECT DELAYS IN ALL INTERNATIONAL DELIVERIES. You can see affected countries and currently available services HERE. Thank you so much for everyone's patience during this tough time.

Bronze shipping is free on orders over HKD$700, which is approximately US$90 CAD$115 AUD$125. Most orders will be dispatched from Tokyo, while some may be dispatched from Canada or Hong Kong. Bronze shipping will be shipped using the surface mail service. It has no tracking, no insurance, and normally takes 30-75 business days for most countries. Please upgrade if you would like tracking and faster shipping. You will see the options available for your country at the Secure Checkout page. Delivery times vary depending on your selected delivery address, availability of your items, and the time of the day you place your order.

You can read our shipping policy here

Eco-Conscious Packaging

Please note all orders are packed with sustainability in mind. We try our best to reduce, recycle, and reuse. Some packages may reuse cardboard boxes, packets, and or bubble wraps. Let's try our best to help the environment by reducing waste!

If you have placed multiple orders, we may sometimes combine them into one package to help reduce potential carbon footprint caused by air freights. 

Processing Times

Processing time usually takes 2-5 days for in stock items. However, due to the nature of proxy services, not all items available on Craft With Lava are in stock. Your orders are treated as order request, and may take 10-20 business days to prepare and dispatch. Thank you in advance for your patience!

Shipping Costs and Delivery Times

All international orders over HKD$700 will receive FREE Bronze shipping. 

Bronze Shipping

Flat rate of HKD$60
About 35-70 business days with dispatch notice only* and sent via surface mail by Japan Post, Hong Kong Post, Canada Post or Chichats.

Silver Shipping

Flat rate of HKD$120
About 10-20 business days with dispatch notice only* and sent via airmail by Japan Post, Hong Kong Post, Canada Post or Chichats.

Gold Shipping

Flat rate of HKD$180
About 10-20 business days with tracking and sent via registered airmail by Japan Post, Hong Kong Post, Canada Post or Chichats.

Diamond Shipping

Flat rate of HKD$390
About 2-13 business days with tracking and insurance. It will be sent via expediated mail by Japan Post, Hong Kong Post, Canada Post or Chichats.

* = Dispatch notice is available upon request only. Please contact us through email. Thanks!

Have any questions? Contact Us